Privacy Policy for exceptionalbears.com

This privacy policy sets out how we use and protect the information that you trust to Exceptional Bears when you use this website.

Your privacy is vitally important to us and we will do all we can to respect your right to privacy and the protection of your personal information in accordance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR).

In this document the terms ‘we’, ‘us’ and ‘our’ refers to the owners of the Exceptional Bears website and the term ‘you’ refers to the user, viewer or customer of our website.

You can be assured that all information you provide will only be used in accordance with this privacy policy. We will never release your personal details to any outside companies for marketing or mailing purposes.

Please Note: Exceptional Bears may change or update this privacy policy from time to time, so we advise that would be sensible to check here regularly to ensure that you are still satisfied with the service that we are providing.

The data that we collect from you and why

This section will tell you the personal details that we may collect from you when you contact us by email, social media, telephone or you shop with us online through the Exceptional Bears website.

We may ask you for…

Basic details such as your personal details including your name, title and email address/es, these will be required to set up your initial account. This may include informing us of your account login details and any passwords that you have chosen.

Further information including your phone numbers, billing and postal addresses are required to deliver any physical orders that you order from Exceptional Bears.

If you buy something from us – a product or subscription, you will need to provide the personal / payment information required to process the transaction and your payment. This will include your name, credit / debit card information, plus contact information.

During communication with us regarding sales, surveys or customer support, you may provide us with information to enable us to continually deliver our superior service.

Log Files

Like many other Web sites, exceptionalbears.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Exceptionalbears.com does not use cookies.

DoubleClick DART Cookie

Google, as a third party vendor, uses cookies to serve ads on exceptionalbears.com.

• Google’s use of the DART cookie enables it to serve ads to users based on their visit to exceptionalbears.com and other sites on the Internet.

• Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL –http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site.

These third-party ad servers or ad networks use technology to serve the advertisements and links that appear on exceptionalbears.com and send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

Exceptionalbears.com has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices that exceptionalbears.com’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Security

Although no online service can be 100% secure, we are committed to ensuring that your information will be kept securely. To prevent unauthorised access or disclosure we have in place reasonable measures to safeguard and secure your information against potential vulnerability or attack.

Your Rights

Subject Access Request… It is your right under the Data Protection Act 1998, that you can see the personal data that we retain on your behalf.

So, if you wish to have a copy of your personal details that we hold, please contact us at:

Email:   support (at) exceptionalbears.com

We will specifically advise you of the legal identification we will require to fulfil this request.

This would normally be two means of identification, such as copies of your birth certificate and driving licence. Original documents will be returned ‘signed for’ as soon as possible.

As the law allows this will incur an administration fee of £10.

We wish to ensure that your details are always current, so would appreciate your updating with any changes, i.e.: change of address etc. in a timely fashion!

By continuing to use this website, you agree to this privacy policy.

If you require any more information or have any questions about our privacy policy, please feel free to contact us at the details on our Contact Us page.